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Terms & Conditions

Payment Methods and Security

Your payment card details are transmitted via the WorldPay secure server and payment gateway. We do not see or record those details.

We accept Visa and Mastercard, plus major debit cards. We do not accept American Express, Diners Club or Paypal.

Cancellation and Returns Policy

We hope you will be delighted with your purchase. However, if you are not satisfied, you may return your goods to us for a full refund, as outlined below:

  1. Your contract with The African Fabric Shop begins when we accept your order.
  2. In compliance with UK Distance Selling Regulations, you have the right to cancel your order within 7 days of placing it, or within 7 days of receiving your goods, which ever is longer.
  3. Refunds will be made within 30 days of cancellation.
  4. Refunds will only be made after the goods are received and when the goods are unused and undamaged and in the case of textiles, unwashed. We reserve the right not to refund for goods that have been specifically ordered for you from a supplier.
  5. Refunds will be made by the method used to pay for the goods. Credit and debit card transactions will be refunded to the card used for payment. Cheque transactions will be made by cheque payable to the person who placed and paid for the original order.
  6. Refunds will be for the value of the goods plus the cost of shipping the goods to you. If you return only some of the goods ordered, the amount we refund for shipping will be calculated pro rata.
  7. We will not refund any money paid for return postage, insurance, duty or tax paid outside of the UK. If goods are returned and postage is due, this amount will be deducted from any refund.
  8. If goods are returned from outside the UK and duty or tax is levied on these goods re-entering the UK, this amount will be deducted from any refund.

Conformity of Goods

We work very hard to ensure that the images on the website are accurate representations of the items depicted. 

However, customers should understand their personal perception of an image will depend on a number of variables, including: Computer graphics card and/or software, computer monitor, browser software, and even their own eye sight. In other words, everybody sees colours differently.

Also, some images on the website (such as our various Adventure Pack images) show representative samples and not necessarily the exact item. Where ever this is the case, we make this clear to you.

Remember: If you are not satisfied with your purchase, you may return your goods for a full refund. See our Cancellation and Returns Policy.

Shipping by Post and Courier

UK Orders

Goods to customers within the UK will be shipped by Royal Mail or discount courier, depending on the weight of the parcel. Shipping and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package. This amount will be displayed clearly during the checkout process.

  • Packages up to 1 kg: First Class post.
  • Packages more than 1 kg up to a maximum of 20 kg: You can choose your shipping method during the checkout process. Option 1 - First Class post - More expensive, but faster. Option 2 - Discount Courier, 3 days+ delivery - Cheaper, especially for large or heavy parcels and recommended for basket shipments.
  • Packages more than 20 kg: Shipping will be added automatically at 10 % of the order value.

Non UK Orders - Europe and Rest of World

Goods to customers outside the UK will be sent by air by the most cost effective means, unless special arrangements have been agreed in advance. Shipping and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package. This amount will be displayed clearly during the checkout process.

  • Packages up to 2 kg: Standard Air Mail.
  • Packages more than 2 kg: Shipping will be added automatically at 20 % of the order value.

Shipping and Packing rates include UK VAT, which we are obliged by law to collect.

Important note about Post Office Box numbers

In most cases, courier services will not accept deliveries to Post Office Box numbers. Please provide a street address complete with post code. This does not generally apply to normal postal deliveries.

Insurance

We will only insure goods at the customer's request. If the value of your order is greater than GBP100, we strongly recommend that you insure it. If requested, we will insure your goods and add that cost to your payment.

Billing and Delivery Address

If your billing address and delivery address are different and if for any reason we suspect that your card is being used in a fraudulent transaction, we will contact you at the email or telephone number you have given us. If we are not satisfied that the transaction is legitimate, will not ship the goods you have ordered. We will refund the payment to the payment card you used and notify the authorities.

Currency

All transactions will be in UK Pounds Sterling (GBP).

If you would like a conversion into your own currency, there are many websites that do instant online conversions. For example: www.oanda.com Please be aware that online exchange rates and the rate used by your own bank or credit card company may be slightly different. Bank exchange rates are outside of our control.

Duty, Taxes and VAT

For orders shipped outside the EU:

  • Any duty, tax or VAT that may be levied in the destination country is the sole responsibility of the recipient. We will not pay or refund any such levy.
  • The declared value on any customs declaration form that we complete will be the true value of the goods. We will not fraudulently declare a lower value. 
  • All prices on the website include UK VAT (sales tax) at the current rate. We will not refund VAT.

Copyright Info

All written content, images, instructions, patterns and intellectual property published on this website are copyright Magie Relph, except for fabrics and other items created by suppliers and for items created by customers, where copyright resides with the creator and/or owner. 

Please do not abuse copyright.

Disclaimer, Indemnity and Jurisdiction

All content and information published on this website is provided in good faith and to the best of our knowledge is accurate and correct. However, we will not be responsible for any use of that content or information, legal or otherwise, by any person; and we disclaim any responsibility for the consequences of any use. 

All goods are supplied in good faith and we disclaim any responsibility for the consequence of any use.

These Terms and Conditions and all transactions entered into with The African Fabric Shop will be governed by English law.

'The African Fabric Shop' is the trading name of African Fabric Shop Ltd. Registered in England and Wales - Company Number 8953723. 19 Hebble Mount, Meltham, Holmfirth, HD9 4HG, United Kingdom.

 
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