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Postage & Shipping

Shipping by Post and Courier

UK Orders

Goods to customers within the UK will be shipped by Royal Mail or discount courier, depending on the weight of the parcel. Shipping and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package. This amount will be displayed clearly during the checkout process.

  • Packages up to 1 kg: First Class post.
  • Packages more than 1 kg up to a maximum of 20 kg: You can choose your shipping method during the checkout process. Option 1 - First Class post - More expensive, but faster. Option 2 - Discount Courier, 3 days+ delivery - Cheaper, especially for large or heavy parcels and recommended for basket shipments.
  • Packages more than 20 kg: Shipping will be added automatically at 10 % of the order value.

Non UK Orders - Europe and Rest of World

Goods to customers outside the UK will be sent by air by the most cost effective means, unless special arrangements have been agreed in advance. Shipping and packing are calculated automatically by our secure shopping basket system, based on the total weight of the package. This amount will be displayed clearly during the checkout process.

  • Packages up to 2 kg: Standard Air Mail.
  • Packages more than 2 kg: Shipping will be added automatically at 20 % of the order value for Europe and 25 % of the order value for the Rest of the World.

Shipping and Packing rates include UK VAT, which we are obliged by law to collect.

Important note about Post Office Box numbers

In most cases, courier services will not accept deliveries to Post Office Box numbers. Please provide a street address complete with post code. This does not generally apply to normal postal deliveries.


Billing and Delivery Address

If your billing address and delivery address are different and if for any reason we suspect that your card is being used in a fraudulent transaction, we will contact you at the email or telephone number you have given us. If we are not satisfied that the transaction is legitimate, will not ship the goods you have ordered. We will refund the payment to the payment card you used and notify the authorities.


Insurance

We will only insure goods at the customer's request. If the value of your order is greater than GBP100, we strongly recommend that you insure it. If requested, we will insure your goods and add that cost to your payment.

 
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